Digital inclusion in the Brussels-Capital Region

Digital tools can enpower you in your everyday life and, in the Brussels-Capital Region, we endeavour to keep these tools inclusive.

Most Digital Public Spaces offer access to a computer, to the Internet, and to support and training.

Many libraries also offer this access, and a free public network has been installed in Brussels: wifi.brussels. More information on bhg.common.blank_link_warningthis page.

A Digital Public Space (DPS) is a public access space that makes digital technology available to the whole population. A DPS provides equipment (computers, ID card readers, etc.), supports the population in their use of digital technology and offers IT training either free of charge or for a nominal fee.

In most Digital Public Spaces, you can enjoy:

• access, free or for a nominal cost, to computer equipment and an internet connection;
• a basic introduction to IT: how to use the mouse and the keyboard, use of a smartphone and tablet, etc.
• basic to advanced training: basic use of digital tools in general, and sometimes learning how to use very specific software such as video editing, photo editing, website creation, etc. The basic training is common to all DPSs;
• global digital support: help with internet searches (housing, travel, job-search sites, etc.), drafting and formatting of a CV, drafting and/or correction of letters, etc.;
• digital support for the different online administrative processes (public or private).

You can also find a list of all active DPSs in the Brussels-Capital Region on the CABAN website, the Collective of Brussels Actors for Digital Accessibility: bhg.common.blank_link_warningwww.caban.be.

Please find the list of all support structures by municipality in the flyers below:

The Brussels-Capital Region has put in place a 'DPS recognized by the Brussels-Capital Region' label in 2019. This label is a guarantee of the quality and recognition of a DPS that meets certain criteria: public accessibility, number of hours open, number of training hours, presence of a qualified trainer, and adequate equipment. Here you can find bhg.common.blank_link_warningthe list of certified DPSs.

Other support structures and training courses are also available to assist you.

Do you need help with digital technologies? Refer to our digital inclusion phonebook to find support in your area.

DPS or regional offices

• bhg.common.blank_link_warningDPS of Bruxelles-Formation
• bhg.common.blank_link_warningBrussels Fiscality counter
• bhg.common.blank_link_warningDPS in the Cité des Métiers

Mapping

• bhg.common.external_link_warningMapping of the social stakeholders produced by CABAN
• Social map by bhg.common.blank_link_warningBruxelles-Social (bhg.common.external_link_warningmanuals)

Training platforms

• bhg.common.blank_link_warningDigitalcity.brussels
• bhg.common.blank_link_warningPc-Skills.brussels (Actiris)
• bhg.common.blank_link_warning123 digit (WeTechCare)
• bhg.common.blank_link_warningDigital travellers (BSF)
• bhg.common.blank_link_warningPix

Do you not have a computer at home? Do you tend to use computers in public spaces (libraries, Digital Public Spaces, etc.)?

The digipunten in Brussels allow the rental of computer equipment. bhg.common.blank_link_warningMore information on the digipunten.

If you have a disability and need adapted IT equipment, please contact the non-profit organisation Solival, which has set up a technological aid project called "bhg.common.blank_link_warningCyberVal" (in French).

The rules regarding the social tariff have changed since march 1^st, 2024. A "social internet offer" can now be asked for when registering with an operator for home internet.

This offer guarantees speeds of at least 30Mbps and at least 150 Go of data for 19€/month, with possible pricing increases up to 40€ for packaged offers (ie internet + TV, phone,...).

For more information (including on eligibility), you can:

• Visit bhg.common.blank_link_warningthe IBPT's page on the social tariff
• Call 02/226 89 51, monday to friday, from 9am to 12pm.
• Contact IBPT directly at bhg.common.blank_link_warningstts@ibpt.be

You can complete almost all your administrative processes online, at home.

If you don't have a computer or are experiencing difficulties using one, please visit the section "1. bhg.common.blank_link_warningDigital Public Spaces".

How to connect

There are several ways to connect to online services:

• Via your electronic identity card
• via itsme
• via bhg.common.blank_link_warningToken

List of Digital public services for requesting official documents

bhg.common.blank_link_warningIRISbox, an e-office where you can request government documents or carry out another action at a regional or municipal institution (such as a change of address, family composition, parking card …)

• bhg.common.blank_link_warningStart with IRISbox
• bhg.common.blank_link_warningApply for an energy bonus on IRISbox
• bhg.common.blank_link_warningRequest your birth certificate with IRISbox
• Helpdesk IRISline: +32 (0)2 801 00 00 (Monday to Friday from 8am to 6pm)
   email: bhg.common.blank_link_warningirisline@paradigm.brussels

bhg.common.blank_link_warningMyBenefits, an app where you can manage your social benefits (gas, electricity, water …)

bhg.common.blank_link_warningMy Actiris one-stop shop where you can search for a job

• bhg.common.blank_link_warningInformation
• Contact Centre 0800 35 123 (Monday to Friday from 8:30am to 12:30pm and 1:30pm to 4:30pm)

 bhg.common.blank_link_warningBrussels Fiscality - MyTax where you can view your property tax, traffic tax, etc.

• Helpdesk +32 (0)2 801 00 00 (Monday to Friday from 8am to 6pm) 

bhg.common.blank_link_warning e-box, for your official emails

• Contact +32 (0)2 740 74 74 (Monday to Friday from 8.30am to 5pm)

bhg.common.external_link_warningMijn Dossier / bhg.common.blank_link_warningMon Dossier where you can view your personal National Register file 

•  Helpdesk Belpic +32 (0)2 518 21 16
   email: bhg.common.blank_link_warninghelpdesk.belpic@rrn.fgov.be

bhg.common.blank_link_warningMyhealth, the central access point for various personal data about your health and information about health in general 

• bhg.common.blank_link_warning Instructional Videos
• Helpdesk +32 (0)2 788 51 55 (Monday to Friday from 7am to 8pm)

bhg.common.blank_link_warningBrusselsHealthNetwork, the portal to view which documents about your are being shared across health networks and allows you to manage this information flow 

• bhg.common.blank_link_warningInformation
• Contact +32 (0)2 513 01 68

This page was created in the context of the Digital Appropriation Plan 2021-2024 (DAP). This Plan was drafted by the Digital Inclusion Coordination (DIC) within Paradigm, in collaboration with the members of the Digital Inclusion Working Group and in cooperation with the stakeholders on the ground. 

Through this plan, the Brussels-Capital Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.

Any questions? Any comments? Contact the Digital Inclusion Coordination within Paradigm.

• By email via bhg.common.blank_link_warninginclusion@paradigm.brussels
• By post, to the Digital Inclusion Coordination, at the following address: Place Saint Lazare 2, 1210 Brussels.

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